Catalogue

Shipping & Returns Policy

At Fire & Sphere, a brand of Batory Supply Inc., we offer free shipping with truck carrier, FedEx, or UPS Ground service for all orders over $99 within the 48 contiguous States and Canada. Orders below $99 will incur actual shipping costs, which will be calculated at checkout. Typically, orders are processed within two to three business days. In rare instances, there may be delays beyond our control, but we will promptly notify you if your order is affected. While your item may ship immediately, it may take some time for you to receive the tracking number, which will be emailed to you as soon as it becomes available. We usually utilize FedEx, UPS, or trucking lines for shipping, depending on the weight, and reserve the right to choose any carrier.
For deliveries, a freight carrier will bring the shipment to your address on a scheduled date. You are responsible for moving the shipment from the curb onto your property. We recommend having assistance available for this task. Your order will be secured to a pallet with 3/4″ steel bands.

Key Points:

  • Once your shipment is in your local area, a representative from the freight company will call to schedule a 4-hour delivery window.
  • Upon delivery, the LTL driver will lower your pallet to the ground, curbside.
  • You will need wire snips to cut the two ¾” steel bands securing the fire pit to the pallet.
  • Assistance is required for moving the shipment from the curb onto your property.
  • Inspect your delivery upon arrival. If you notice any damage, inform the driver and sign only after the damage has been noted.

Shipments to Alaska, Hawaii, Canada, and US Territories

We are pleased to ship to these areas, but additional shipping charges may apply. To obtain a shipping quote, please email us with your shipping address, or visit our website for more information. Shipping costs are determined based on your exact location.

International Shipping

For international shipping quotes and estimated delivery times, please contact us directly. Visit our website for further details on placing international orders.

Damages & Exchanges

Your satisfaction is our priority. While we source products from reputable manufacturers, if your item arrives damaged or defective, we will ensure it is resolved promptly. Contact us directly in the event of any issues.

Returns

Please review the following scenarios to understand our return policy:
  • Order Cancellation: Depending on the status of your order, a cancellation fee may apply, especially for custom or hand-made fire spheres.
  • Product Issues: Contact us if the product is not functioning correctly, missing parts, or appears damaged. We will guide you on filing a warranty claim with the manufacturer.
  • Shipping Damage: If your item appears damaged during shipping, retain all original packaging and contact us for further instructions. We will assist you in filing a shipping insurance claim.
  • Change of Mind: If you decide to return an item, it must be unopened, unused, and in original packaging. Contact us within 30 days of receipt to initiate the return process.
  • Refused Delivery: Refusing a delivery may incur restocking fees and outgoing/return shipping charges. Any damage during return shipping will be subject to the shipping insurance claim process.
For all returns, you are responsible for outbound and return shipping costs. We recommend insuring return shipments, as we are not liable for any damages incurred during return transit.